Privacy policy.
Dear Luna Beauty (“the Salon,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website, book services via Acuity Scheduling (“Acuity”), or interact with us. We operate in compliance with Alberta’s Personal Information Protection Act (PIPA), SA 2003, c P-6.5, which governs the collection, use, and disclosure of personal information by organizations in the course of commercial activities. This Policy does not apply to employment-related information, which is handled separately.
By using the Website or providing information, you consent to the practices described herein. If you do not agree, please do not use the Website or book services.
1. Personal Information We Collect
We collect personal information only as necessary for providing our services (luxury eyelash extensions, bridal hair/makeup, photoshoot hair/makeup) and operating the Website. Types of information include:
Contact Information: Name, email address, phone number, and mailing address (collected during booking or inquiries).
Booking and Service Information: Preferred appointment times, service selections, medical history/allergies (e.g., eye conditions, sensitivities), and payment details (e.g., credit card for deposits, processed via Acuity/Stripe).
Technical Information: IP address, browser type, device information, and cookies (for analytics and functionality, via Squarespace and Acuity).
Other: Photos (with consent for before/after), feedback, or intake form responses via Acuity.
We do not collect sensitive information (e.g., health data) beyond what is required for safe service delivery, and only with your explicit consent.
2. How We Collect Personal Information
Directly from You: Via Acuity booking forms, Website contact forms, emails, or in-person consultations.
Automatically: Through cookies and analytics tools on Squarespace (e.g., Google Analytics, if enabled) to improve user experience.
From Third Parties: Acuity may share booking confirmations or payment data with us; Squarespace shares site analytics.
3. How We Use Personal Information
Under PIPA, we use personal information only for purposes you consent to or as reasonably expected. Common uses include:
Processing bookings, sending confirmations/reminders, and managing appointments via Acuity.
Providing and improving services (e.g., customizing treatments based on allergies).
Communicating promotions, newsletters (with opt-in consent), or service updates.
Billing and payments (via third-party processors).
Ensuring safety/compliance (e.g., reviewing medical history).
Analytics to enhance the Website (anonymized where possible).
We retain information only as long as necessary (e.g., booking records for 2 years post-service) or as required by law, then securely delete or anonymize it.
4. Disclosure of Personal Information
We do not sell personal information. Disclosures are limited to:
Service Providers: Acuity (for bookings), Squarespace (for hosting), payment processors (e.g., Stripe), and email tools (e.g., Mailchimp, with consent).
Legal Requirements: If required by law, subpoena, or to protect rights/safety.
Business Transfers: In case of merger/sale, with notice where possible.
All disclosures comply with PIPA’s limits on use/disclosure without consent.
5. Third-Party Platforms
Acuity Scheduling: Bookings are handled by Acuity, which collects and stores your information under their privacy policy (https://acuityscheduling.com/privacy-policy.php). As the account holder, we are responsible for your data under PIPA, but Acuity acts as our processor. Enable privacy settings in Acuity for compliance.
Squarespace: The Website host collects technical data under their privacy policy (https://www.squarespace.com/privacy). We do not control this but ensure our use aligns with PIPA.
6. Cookies and Tracking Technologies
The Website uses cookies for functionality (e.g., session management), analytics (e.g., visitor trends), and preferences. You can manage cookies via browser settings. We do not use non-essential cookies without consent. See Squarespace’s cookie policy for details.
7. Data Security
We implement reasonable physical, technical, and administrative safeguards (e.g., encryption, access controls) to protect information from loss, misuse, or unauthorized access. However, no system is 100% secure; you acknowledge this risk. In case of a privacy breach, we will notify affected individuals and the Office of the Information and Privacy Commissioner of Alberta (OIPC) as required by PIPA.
8. Your Rights Under PIPA
You have the right to:
Access, correct, or update your personal information.
Withdraw consent for non-essential uses (e.g., marketing).
Request deletion (subject to legal retention requirements).
File a complaint with us or the OIPC (https://www.oipc.ab.ca/).
To exercise rights, contact us below. We respond within 30 days (or 45 for complex requests).
9. International Transfers
Information may be stored/processed in Canada or the U.S. (via Acuity/Squarespace servers). We ensure equivalent protections under PIPA.
10. Children’s Privacy
The Website is not intended for children under 13. We do not knowingly collect their information.
11. Changes to This Policy
We may update this Policy; changes are posted here with the new effective date. Significant changes will be emailed to registered users.
12. Contact Us
For privacy questions or requests:
Email: hello@dearlunabeauty.com
Phone: 403-681-2848
Mailing Address: Dear Luna Beauty, Citadel, NW Calgary, AB, Canada (exact address may be provided upon request)
OIPC Contact: Office of the Information and Privacy Commissioner of Alberta, #410, 1100 - 1st Street SE, Calgary, AB T2G 2P2 | Phone: 1-888-878-4044 | Website: www.oipc.ab.ca
By using our Website, you consent to this Privacy Policy. For full PIPA compliance details, review the Act at https://open.alberta.ca/publications/p06p5.